The estimates you never hear back from get a text.
RepairReply reads the estimates you already write in CCC ONE, texts the customers who went quiet, and brings their replies to one inbox you can answer from your phone. From your shop's number, in your words.
30 days free. 30 minutes to set up. Nothing changes about how you write estimates.
A week of follow-up, done the way you'd do it if you had the time.
Every text goes out between 10 and 12 or 2 and 4, never on a Sunday, never late at night. If the customer books, cancels or replies, the sequence stops on its own.
Estimate written
You save the estimate in CCC ONE like always. RepairReply picks it up within five minutes.
24-hour follow-up
A short text from your number: any questions, ready to schedule, here's who to call.
3-day check-in
One more nudge. Skipped on its own if they already replied or booked.
Reminder
When you book the job the follow-ups stop, and a reminder goes out the day before drop-off.
Review request
The day after the car goes home, a thank-you with your Google review link.
Five months at an independent Bay Area shop.
May to September 2026. One location, one estimator, texts sent only to customers with an open estimate.
Counted from the shop's own CCC exports and message log. A repair counts only if the customer replied to or booked after a text.
Every text, before it goes out, with the exact words.
Open it on the shop PC or your phone. Nothing to install for the people who use it.
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- 1Mark scheduledBooked the job on the phone? One tap stops the follow-ups and sets the reminder.
- 2When it sendsThe exact time, inside your send window. Move it or hold it.
- 3What the customer will readName, year, model and your phone already filled in. Change the wording any time.
- 4Send now, or cancelAuto-send can stay off. Many shops tap Send themselves for the first few weeks.
Replies come to you, not to a dashboard you forget to check.
Every reply lands in one inbox with the car and the estimate attached. Answer from your phone in the shop's name. Book the appointment from inside the thread.
Insights keeps score: estimates, texted, replied, booked, closed, dollars. And the list that matters on a Monday morning: replied, but not booked yet.
It sits next to CCC ONE. It doesn't replace anything.
What RepairReply does
- Reads the estimates you already write. From the EMS export CCC ONE can already produce, on the desktop or cccone.com.
- Chases the ones that went quiet. Timed texts to customers who have not booked, in your words.
- Gives you an inbox you can answer. On your phone, with the estimate attached.
- Shows what it earned. Hourly, from your own repair data.
What it leaves alone
- Your estimating. Same CCC ONE, same workflow, same screens.
- Your DRP and insurer connections. Nothing touches the files you share with insurers.
- Repair status updates. If you use CCC's status texting, keep it. RepairReply is about the estimates that never became repairs.
- Your data. It stays in your own database. Only Twilio and Google ever see a message, under your accounts.
Thirty minutes, once, on the phone with us.
Point it at your export folder
CCC ONE already saves EMS files. We show you the two checkboxes and where the folder lives.
Get your texting number
A local number registered to your shop's name, so texts arrive as you, not as a short code.
Read the templates, change what you like
Three texts, your wording. Leave auto-send off and tap Send on each batch until you trust it.
One price per location.
Three closed repairs a year cover it.
- TextsUp to 1,000 a month included, more at cost
- IncludedTwo-way inbox, booking, Google Calendar sync, Insights
- Your numberA local texting number registered to your shop
- SetupDone with you over the phone, about 30 minutes
- LeavingCancel any time and keep your data
Why 30 days free. The first month's funnel shows you, in your own numbers, how many quiet estimates turned into conversations and how many of those turned into repairs. Decide after that.
What it's worth. At the first shop the average repair closed after a text was about $2,500. Three of those pay for a year.
No card to start. We set up the number and templates with you first. Billing starts only if you keep it.
Straight answers.
Do I have to change how I write estimates?
No. CCC ONE keeps working exactly as it does now. RepairReply reads the EMS file it already saves. If you are on cccone.com, the same export exists there.
Will customers get texts for jobs I already approved or cancelled?
No. The sequence stops when a job is booked, cancelled, or when the customer replies. A text that is more than two days overdue is dropped, never sent late.
Whose number do the texts come from?
Yours. We register a local number to your shop's name through Twilio. Replies to that number come to your inbox and, if you want, forward to your cell.
Can I keep sending texts myself?
Yes. Leave auto-send off and every text waits for you to tap Send. Many shops run it that way for the first few weeks, then switch it on.
What about CCC Secure Share?
EMS export works today on both CCC ONE desktop and cccone.com. A Secure Share connection is on the roadmap so shops can switch as CCC rolls it out, with no change on your side.
Where does my customer data live?
In a database that belongs to your shop. Nothing is pooled across shops, and nothing is sold. Only Twilio (to send texts) and Google (if you connect your calendar) ever see a message, through your own accounts.
Tell us your shop. We'll text you back.
Thirty minutes on the phone to set it up, then thirty days to see your own numbers. No card needed to start.